We often ship the same day if the order is placed before Noon (Eastern), but please allow 2 business days for the processing of your order upon receipt of payment.
We do not guarantee shipping times. We make every effort to ship Express orders the same day that the order is placed. If you chose express shipping and you need your order shipped the same day it is placed please call us to verify that we can indeed ship the same day and that all of your items are in stock. Your order must be received before noon Eastern Time in order to have a reasonable chance to be shipped the same day.
If returning an order shipped express please keep in mind that there are no refunds for shipping costs of any sort. If you have a deadline for your order and did not call to verify that we can meet that deadline, there will be no compensation for the shipping costs paid, and return shipping is the responsibility of the customer.
UPS does offer a guarantee once an order has left us for 3-Day Select, 2nd Day Air, and Next Day Air shipments, barring any weather or circimstancial exceptions. USPS does offer some Express-mail guarantees.
Please remember that the US Post Office does not deliver on Sundays.
UPS will not deliver orders to a PO Box address. If you choose UPS for your shipping type, and then provide us with a PO Box shipping address, we will ship the order via USPS, unless there is a balance due for shipping costs. If there is a balance due we will contact you and hold your order until we can get a street address or the balance due for shipping.
International orders will process and ship within the same time frame as US domestic orders.
Problems with check out:
What is a billing address? The billing address is the address on file with your bank where they send you your credit card statement. This address must match the address in the merchant services system for your credit card or your card will be declined. This is a system that was put in place for fraud prevention, and we cannot disable it.
Occasionally a credit card will be declined despite a correct billing address being entered. Unfortunately we have no control over this. This is determined by the banks and merchant services. Sometimes billing addresses are not properly updated in their systems, despite a customer calling their bank and updating the billing address. When this happens, a pending charge will show up in your account. This charge will drop off typically in 2-3 business days, but occasionally it takes longer. We are very sorry about this, and again, have no control over this issue.
If your card has been declined and you know that you have funds available, and you have verified that the billing address for your credit card is the same as the address that you entered in the shopping cart for “billing address,” we suggest that you contact us for assistance. We can send you a PayPal invoice which allows for you to pay for your order with your credit card. You do not have to have a PayPal account to do this. You may also utilize PayPal yourself through our check out system if you would prefer.
Please do not resubmit your information online as it may result in additional charges to show up as pending in your account.
For international customers: Often international billing addresses are not accepted in the address verification system of merchant services. If your card is declined, please contact us for assistance. We can send you a PayPal invoice which allows for you to pay for your order with your credit card. You do not have to have a PayPal account to do this.
Shipping charges can be seen directly in our shopping cart. Simply enter you zip code or country, and choose your shipping type. The customer is responsible for the shipping costs for returned orders.
Returns & Exchanges:
If you are not familiar with a product, we recommend ordering a small quantity to test it and decide if you like it. We offer many different Sample Packs with this in mind. We will be happy to answer any questions you may have regarding our products to help you with your selection if you are unfamiliar with aroma products.
We have a "no questions asked" return policy. Please contact us to receive an RMA for your return. We always allow exchanges or store credit if the items are shipped back to us by the customer and the items are still in new and unused condition. Return shipping charges will be the responsibility of the customer. All returned orders with a product total over $100.00 will be charged a 15% restock fee. Please contact us for further return information or questions. Returns must be made within 2 weeks of receiving your shipment. All sales for pre-arranged special orders are final. In case of cancellation of pre-arranged specialty orders before delivery, a 15% cancellation fee shall be assessed.
There are no returns for Clearance items. Please review the product description before ordering!
Any orders that are returned to us due to refusal of delivery or as non-deliverable will be added to the original order as a return, and store credit will be given less any shipping fees charged for the return by the carrier. An additional 20% restock fee will also apply. If the customer would like the order to be re-shipped, additional shipping charges will apply. We are not responsible for reshipping any unauthorized returns. Customers will be responsible for any charges incurred for address correction or package intercepts in transit.
We do not accept returns for International orders.
You can ship returns to: Soma Luna LLC, 6937 N Greene County Line Rd, Solsberry, IN 47459. Please include your order number, RMA and contact information in the package that you are returning.
If your items were damaged in any way, please let us know immediately so we can address the problem. You can contact us by phone or email.