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Our Policies
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Processing:
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We often ship the same day if the order is placed before Noon (Eastern), but please allow 2 business days
for the processing of your order upon receipt of payment. Large candle orders may require up to 5 days
processing time, depending on the volume of our current candle orders.
We make every effort to ship Next Day Air, 2nd Day Air and 3 Day Select orders the same day that the order
is placed. If you chose express shipping and you need your order shipped the same day it is placed
please call us to verify that we can indeed ship the same day and that all of your items are in stock. You order must
be received before noon Eastern Time in order to have a reasonable chance to be shipped the same day.
Please remember that UPS doest not deliver on weekends, and the US Post Office does not deliver on Sundays.
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Shipping Charges:
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Shipping charges can be seen directly in our shopping cart. Simply enter you zip code or country, and choose
your shipping type. The shipping charges are very accurate; however we reserve the right to correct any mistakes
in shipping amounts generated by our online ordering system. Please request notification in the customer comment
section if you wish to be notified of any changes prior to the shipping of your order.
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Returns & Exchanges:
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Candle Orders: Due to the fragility of candles in shipping, we cannot accept candle returns. We recommend when selecting a color that you purchase one candle in the color you are interested in to test the color if you are unsure if it will match your décor. We are always happy to work with you on selecting the best candles to meet your needs, so don’t hesitate to call us!
For our own protection, and that of our customers, we do not allow returns or exchanges for perishable items (herbs, oils, gums and resins) that could be tampered with.
We have a "no questions asked" return policy. We always allow exchanges or refunds if the items are shipped back
to us by the customer and the items are still in new and unused condition. Return shipping charges will be the responsibility of the customer. All returned orders with a product total over $100.00 will be charged a 15% restock fee. Please contact
us for further return information or questions. Returns must be made within 2 weeks of receiving your shipment. All sales for pre-arranged special orders are final. In case of cancellation of pre-arranged specialty orders before delivery, a 15% cancellation fee shall be assessed.
You can ship returns to: Soma Luna, PO Box 2334, Bloomington IN 47402 . Please include your order number or contact information in the package that you are returning.
If your items were damaged in any way, please let us know immediately so we can address the problem. You
can contact us by phone or email. You can find our contact information here.
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